Privacy Policy

We collect only the information you choose to provide when you contact us or submit a project enquiry through our website. This may include your name, company or organisation, email address, telephone number, the service you are interested in, your event date and any project details you include in your message.

We do not collect sensitive personal information (such as health, financial or identity document data) through this website. We also do not use automated decision-making or profiling based on the information you submit.

We use your personal information solely to respond to your enquiry and, where appropriate, to prepare a proposal or project approach. Typical uses include:

• Replying to your email or telephone enquiry • Preparing technical, logistics or production recommendations • Coordinating with colleagues and specialist contractors involved in your project • Keeping a record of communications so we can continue planning if the project progresses

We will not use your contact details for general marketing unless you have explicitly asked us to keep you informed about our services.

The project enquiry form is designed to collect the details we need to understand your event and respond to you. When you submit an enquiry, the information is passed to our team for review and follow-up.

The form does not process payments, store financial information or create a user account. It is not connected to third-party advertising or analytics platforms.

We handle business enquiry data with appropriate technical and organisational safeguards. Information submitted through the website is stored securely, accessed only by authorised team members and kept separate from public-facing website content.

While we take reasonable steps to protect personal information, no internet transmission can be guaranteed completely secure. If you need to share sensitive project or commercial information, we recommend following up by telephone or email.

We retain enquiry records for as long as necessary to respond to your request, manage an active project or comply with legal and business obligations. Once a record is no longer needed, we securely delete or anonymise it.

If you would like us to remove your enquiry details before our standard retention period ends, please contact us using the details below.

We do not sell, rent or share personal information with third parties for marketing purposes.

Where a project requires specialist support (for example, venue-approved contractors, customs brokers, freight handlers or partner production companies), we may share relevant project details only on a strict need-to-know basis and only after appropriate business coordination. This sharing is limited to what is necessary to deliver the project, not for general marketing or unrelated purposes.

You have the right to:

• Ask what personal information we hold about you • Request corrections to inaccurate information • Ask us to delete or restrict the use of your information where appropriate • Object to certain uses of your information • Withdraw any consent you have given

We will respond to reasonable requests in a practical timeframe and in line with applicable data-protection laws.

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

This policy may be updated from time to time to reflect changes in our services, website or legal requirements. The latest version will always be published on this page.